Refund Policy

Return & Refund Policy

At Avenvolt, we want you to feel confident about your purchase. If an item is not right for you, request a return within 30 days of delivery through our Contact page.

30-Day Return Window

To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging and accessories. Please include your order number and do not send an item back until our support team has approved the return and provided instructions.

Return Shipping

Customers are responsible for return shipping on non-defective items. If your item arrived damaged, defective, or different from what you ordered, Avenvolt will cover the approved return or replacement shipping. Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please contact us within 48 hours of delivery and include your order number plus clear photos or video showing the issue. We will review the claim and, when approved, arrange a replacement, refund, or return at no additional shipping cost to you.

Non-Returnable Items

We cannot accept items that have been used, altered, damaged through misuse, or returned without authorization. Gift cards and items clearly marked final sale are also non-returnable, except where required by law.

Refunds

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the credit.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will make every reasonable effort to help, but we cannot guarantee cancellation after an order has entered processing or shipped.

Contact

For return or refund questions, use our Contact page. Please include your order number so we can assist you quickly.